Privacy Policy

Overview

Phan Industries LLC ("we," "our," or "us") operates PhanIndustries.com and related services. This Privacy Policy explains what information we collect, how we use it, how long we may keep it, and when we may share it with service providers or for legal and operational reasons.

Information We Collect

We may collect information you submit directly to us, including:

• —Salon name
• —Owner or contact name
• —Email address
• —Phone number
• —City and state
• —Preferred contact method
• —Referring client or salon name, if provided
• —Messages, notes, files, and other content you send us

We may also collect technical and usage data automatically, such as browser type, device type, IP address, referral source, pages visited, and general analytics or diagnostic information.

Contact Requests and Follow-up

The inquiry form sends your details to our business inbox through FormSubmit. We record a reference number, the submission time, language, source page, and optional referral source so we can respond and follow up. Inquiry status and next actions may be recorded in a private follow-up register. Access is limited to people helping provide the service.

FormSubmit processes the submitted details and provides spam protection, including a hidden spam field. Visible CAPTCHA is disabled. Its documentation states that submissions are retained in its archive for 30 days. We also retain inquiries in our business inbox for responding and following up. This form does not send marketing messages or enroll you in a subscription.

Optional Usage Analytics

Basic Google Analytics is enabled automatically for visitors our hosting provider identifies as located in the United States, unless they have declined or their browser sends Global Privacy Control or Do Not Track. For other or unknown locations, we ask before loading Analytics. The regional check uses the hosting provider’s country header; it does not request GPS access or save your location in an inquiry. A regional default is not recorded as your consent. Your saved choice takes priority over that default, and browser privacy signals keep analytics off. We measure page views, contact clicks, form starts, and submission outcomes. Our custom events do not include names, email addresses, phone numbers, message contents, or inquiry references. Google may process device and usage information and use analytics cookies. Advertising features are disabled. You can change your choice through Analytics preferences; declining does not prevent contact or service. Browser or network diagnostics from our hosting provider are separate from this optional tracking.

How We Use Information

We may use collected information to:

• —Respond to inquiries and communicate with you
• —Evaluate whether your business is a fit for our services
• —Prepare proposals, agreements, invoices, and onboarding records
• —Provide website, hosting, support, domain, Google Business, and related services
• —Maintain internal records, backups, reporting, and account history
• —Process billing and payment-related activity
• —Prevent fraud, abuse, spam, misuse, or security incidents
• —Enforce our agreements and protect our business operations
• —Comply with legal, tax, accounting, and regulatory obligations

Domain Name Data

Client domains are registered in the client's own name and account. We may process registration, renewal, and access information to provide setup and support. The client pays provider fees directly and retains the domain and account when support ends. We remove our access on request or termination; ending support does not transfer ownership or automatically cancel the client's domain.

Google Business Profile Data

When the agreed plan includes Google Business Profile support and the client adds Phan Industries as a Manager on their Google Business Profile, we may access and process business profile data including reviews, ratings, business information, photos, and performance metrics solely for the purpose of providing the agreed service. We do not sell, share, or use this data for any purpose outside of providing the service. Upon termination of the subscription, Phan Industries will remove its access from the client's Google Business Profile.

How We Share Information

We do not sell your personal information. We may share information with service providers and partners only as reasonably necessary to operate our business and provide services, including hosting providers, domain registrars, payment processors, analytics providers, email or form providers, and other technical vendors.

We may also disclose information if we believe in good faith that disclosure is necessary to comply with law, respond to legal process, protect our rights, investigate fraud or abuse, enforce agreements, or protect users or the public.

Data Storage, Retention, and Security

We may store submitted information, account records, communications, project files, backups, billing records, and operational logs for as long as reasonably necessary for service delivery, business records, tax and accounting requirements, dispute resolution, contract enforcement, security, backup, and legitimate operational needs.

We take reasonable steps to protect information from unauthorized access, misuse, alteration, or disclosure. However, no system can be guaranteed to be 100% secure.

Client Account and Website Data

During the service relationship, we may store website content, contact submissions, project notes, revision history, backups, analytics-related data, and account communications in connection with providing the service.

Even after a project ends or service is terminated, we may retain business records, backups, billing records, communications, and other information as reasonably necessary for legal, security, tax, accounting, fraud-prevention, enforcement, and operational purposes.

Third-Party Platforms

If we help manage third-party services such as payment platforms, registrars, Google Business Profile, analytics tools, or hosting services, those platforms may collect, process, or store data under their own terms and privacy policies.

Your Choices and Requests

You may contact us to request access to or correction of personal information you have provided to us. You may also request deletion of certain information. However, we may retain information where reasonably necessary for contracts, billing, taxes, compliance, security, fraud prevention, backups, dispute resolution, enforcing agreements, and legitimate business records.

Children's Privacy

Our services are intended for business owners and adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our site or services after such updates constitutes acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@phanindustries.com.