Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the services provided by Phan Industries LLC ("Phan Industries," "we," "our," or "us"), a business registered in the State of Wisconsin. By signing up for, paying for, or using our services, you agree to be bound by these Terms.

2. Services

Phan Industries provides website care and, on the applicable plans, support for the salon's online business tools. All support is delivered remotely by message, phone, or agreed screen-sharing sessions. Before signup, we confirm the supported tools, accounts, routine tasks, selected plan, and any separate project work. Services depend on the selected plan:

• •Website Essentials ($49/month): a simple salon website using an established layout and the client’s salon name, services, prices, colors, photos, hours, and contact details; or an assessment of an existing supported website and agreed minor fixes. Includes ongoing website care and occasional small information updates or fixes. Care includes agreed monitoring and recovery setup, automated uptime and SSL checks, routine maintenance and supported security upkeep, and quarterly performance and contact/booking checks. Compatibility and scope are confirmed before signup. Open-ended design revisions, custom features, major rebuilds, and complex repairs are outside this plan and need a separate approved quote.
• •Your Tech Person ($99/month): all Website Essentials care, plus collaborative website planning and design around the client’s needs within the agreed initial build scope. Also includes remote support for Google Business Profile, booking, email, accounts, and coordination with business software providers. Includes a Google profile baseline review, monthly profile audit, and monthly work update, with one hour total of routine hands-on work per month. The monthly Google audit counts toward that hour.
• •Online Partner ($199/month): the services in Your Tech Person with priority request handling, a monthly planning call, and no fixed monthly hour limit, replacing the one-hour allowance. Requests are handled one at a time, with each task’s scope and timing agreed before work. This does not include unlimited simultaneous work, immediate emergency response, or custom development. Large projects, custom software or integrations, full redesigns, and major migrations require a separate approved quote.

Every plan includes its agreed initial website setup or build in the monthly service fee, with no separate upfront build fee. On Your Tech Person, care setup, standard scheduled website care checks, and the agreed initial build are outside the one-hour monthly routine-work allowance. Routine content changes, monthly Google audits, account or provider support, and agreed improvements use that hour; unused time does not roll over. Website Essentials includes occasional small information updates and fixes within its simple-site scope. Online Partner has no fixed monthly hour limit, with priority requests handled one at a time within an agreed scope and timeline. Work outside a plan's scope or beyond Your Tech Person's one-hour allowance requires a separate quote and client approval before work begins; there is no automatic overage billing.

Before care begins, we verify monitoring configuration, account access, and the covered recovery scope with the client during onboarding. Coverage is not active until those arrangements are confirmed. Recovery covers restoration of the agreed website source version and deployment within the supported setup. Source version rollback is not a backup of third-party booking records, customer data, or other provider systems. Any additional data backup or recovery requires its own agreed scope. Monitoring does not guarantee uptime or immediate emergency response.

The subscription does not include computer, printer, printing, or network troubleshooting, on-site visits, physical installation, or hardware repair or replacement. Remote assistance depends on the client providing appropriate access and completing any necessary steps at the salon. If a problem requires physical work at the salon or specialist access, a local technician or the relevant provider must handle that part and may charge separately. We explain these limits before proceeding; no particular outcome is guaranteed.

3. Payment Terms

Monthly service fees pay for Phan Industries' expertise, time, and agreed hands-on work, and are billed in advance. Website Essentials is $49/month, Your Tech Person is $99/month, and Online Partner is $199/month. Every plan is month to month, including plans with a new website. The agreed initial website setup or build is included in the monthly service fee, with no separate upfront build fee. Applicable taxes and booking, business email, domain, hosting, and software provider costs are separate on every plan; provider licenses and subscriptions are not prepaid or included in the service fee.

Cancel before the next billing date to stop future service charges on any plan. There is no minimum term or remaining annual payment obligation. Cancellation does not remove charges already incurred for the current billing period or separately approved work.

If you authorize recurring billing, you permit Phan Industries and/or its payment processor to charge your selected payment method for recurring monthly fees, applicable taxes, and any approved additional charges.

All payments are final and non-refundable, except where required by law or where we agree otherwise in writing.

4. Client-Owned Accounts (Domain, Hosting, Code)

The client's domain name, website hosting account (currently Vercel), and code repository (currently GitHub) are registered and owned directly by the client, in the client's own name and on the client's own accounts. Phan Industries will assist with creating and configuring these accounts, but the client is responsible for any fees charged directly by the domain registrar or hosting provider, separate from the Phan Industries subscription fee.

To provide ongoing support, the client agrees to grant Phan Industries appropriate access to these accounts, for example, as a collaborator on the code repository or a team member on the hosting account. Where an account requires shared login credentials rather than a collaborator role, Phan Industries will store those credentials using reasonable security practices (such as an encrypted password manager) and will not use them for any purpose other than providing the agreed services.

Because these accounts belong to the client, the client retains full ownership and control of their domain, hosting account, and code repository at all times, including after cancellation or termination of the subscription. Phan Industries has no claim to these accounts and will remove its own access upon request or termination.

4a. Third-Party Tools, Providers & Equipment

Booking and business email support means helping choose or configure existing third-party services and coordinating with their providers; it does not include building custom booking or email software. The client purchases and pays for any paid booking, email, domain, hosting, or software service directly in client-owned accounts. Hardware and local technician or repair charges are also separate from the Phan Industries service fee. We discuss proposed purchases and provider costs with the client for approval before proceeding. Phan Industries does not own, operate, or guarantee the performance of any third-party service or equipment.

5. Google Business Profile & Review Management

Your Tech Person and Online Partner include Google Business Profile support; Website Essentials does not. Support includes a baseline review and monthly profile audit of categories, hours, photos, and business information, plus a monthly update on the agreed work and next steps. Monthly Google profile audits, routine profile changes, and review assistance use Your Tech Person's one-hour monthly allowance. Online Partner has no fixed monthly hour limit; this work follows the agreed priorities, scope, and timing for its sequential request queue.

Phan Industries will make reasonable efforts to identify and dispute reviews that appear to violate Google's review policies. However, Phan Industries does not guarantee the removal of any review. The decision to remove, keep, or reinstate any review rests solely with Google. Phan Industries makes no warranty, express or implied, regarding review removal outcomes.

Phan Industries does not guarantee responses to all reviews. Review dispute efforts are provided on a best-effort basis and are subject to Google's policies and platform limitations.

To enable this service, the client must add Phan Industries as a Manager on their Google Business Profile. The client retains Owner-level access and control at all times. Upon termination of the subscription, Phan Industries will remove its access from the client's Google Business Profile.

5a. Salon Referral Credits

Existing clients earn one free month of their Phan Industries service for each distinct new salon they refer that signs up and completes its first paid month. The referred salon should identify the referring client by name or salon name at signup so Phan Industries can verify the referral.

The credit becomes available after the referred salon completes its first paid month and applies to the referring client’s next monthly service bill. Each credit equals the referring client's monthly service fee at the time the credit is earned, regardless of the referred salon's plan. A later upgrade does not increase an earned credit. Multiple earned credits apply to successive monthly service bills. Each referring client may earn a maximum of 10 monthly credits total, with one credit per qualifying salon.

Referral credits have no cash value and cover the Phan Industries monthly service fee only. Domain, hosting, booking-tool, and other third-party fees remain separate. Referral credits do not create a minimum subscription term. Submitting a referral name alone does not establish eligibility; signup and completion of the first paid month must be verified.

6. Revisions & Support

You may send a request at any time, day or night. Phan Industries will reply within 24 hours; a reply is not a guarantee that work will be completed within 24 hours.

Routine requests are handled one at a time within the selected plan's scope in Section 2. Website Essentials includes the agreed simple website setup or minor fixes to a supported existing site, routine care, and occasional small information updates or fixes. Your Tech Person includes one hour total of routine hands-on work each month; unused time does not roll over. Online Partner has priority handling, a monthly planning call, and no fixed monthly hour limit. Priority handling does not mean exclusive availability or unlimited simultaneous work. We agree on each request's scope and expected completion time after reviewing the request and receiving necessary information, content, approvals, or access. Care setup, standard scheduled website care checks, and the agreed initial build are outside Your Tech Person's one-hour monthly allowance.

Full redesigns, custom software, features or integrations, large migrations, and work outside the agreed routine support scope require a separate scope and price approved before work begins. Work beyond Your Tech Person's one-hour allowance also needs a separately approved quote. Additional time is never billed automatically. Phan Industries provides remote support only, with no computer, printer, printing, or network troubleshooting, on-site visits, or hardware repairs. Assistance with business software is limited to agreed remote guidance and communication with the relevant provider; provider restrictions and access requirements still apply. The plan does not include immediate emergency response.

7. Nonpayment, Suspension, and Termination

If payment remains unpaid, Phan Industries may pause its own updates and support or end the support relationship after notifying the client. This does not transfer ownership of client accounts or delivered website code to Phan Industries.

Phan Industries will not remove the delivered website, revoke client access, or cancel client-owned hosting or domains solely because the support subscription ends or payment is overdue. Third-party providers may apply their own terms if their separate fees are unpaid.

You may request cancellation at any time on every plan, including plans with a new website. Cancel before the next billing date to stop future service charges. There is no minimum term or remaining annual payment obligation. Charges already incurred for the current billing period or separately approved work remain due. Phan Industries may also end support for material breach, abuse, unlawful use, or misuse of the service.

8. Ownership and Client Materials

The client owns the domain, hosting account, code repository, business content, and custom website code delivered for the client. The client keeps access to the delivered website and code after the subscription ends and may maintain it personally or engage another provider.

Phan Industries retains ownership of its pre-existing reusable tools, templates, and internal systems. When such material is included in the delivered website, the client receives a perpetual, non-exclusive right to use and modify it as part of that website, including through another developer. Third-party software, fonts, and images remain subject to their respective licenses.

The client permits Phan Industries to use supplied business content only as needed to perform the agreed services. Ending support ends future maintenance and support obligations, not the client’s ownership or right to use the delivered website. Phan Industries will remove its account access when support ends or when the client requests it.

9. Client Responsibilities

You agree to provide accurate information and all necessary content, approvals, images, logos, and other materials in a timely manner. Delays caused by missing information, missing approvals, or delayed feedback may extend timelines.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive non-public information disclosed during the service relationship, except as needed to provide the services, comply with law, or enforce these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Phan Industries shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the services, including but not limited to loss of business, loss of domain access, or failure to remove reviews. Our total liability for any claim shall not exceed the amount paid by the client to Phan Industries during the three months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Phan Industries from claims, losses, liabilities, damages, and expenses arising out of your content, your misuse of the services, your breach of these Terms, or your violation of law or third-party rights.

13. Portfolio Use

Unless otherwise agreed in writing, Phan Industries may display the client's website, business name, and non-confidential project materials in its portfolio, case studies, and marketing materials.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Any dispute arising from these Terms shall be resolved in the manner stated in the controlling client agreement, or if no separate agreement exists, in a court of competent jurisdiction in Wisconsin.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms, contact us at contact@phanindustries.com.